Privacy Policy

w7777 collects personal data through several channels, including directly from you during registration and account use, automatically through your use of the Platform, and from third parties such as payment processors and identity verification providers. The categories of data we collect include:

w7777 does not knowingly collect special category data (such as health data, religious beliefs, or biometric identifiers beyond what is required for identity document verification). If any special category data is inadvertently received, it will be deleted promptly.

w7777 uses your personal data only for the purposes set out below. We will not use your data for any purpose that is incompatible with the reason for which it was originally collected without first seeking your consent or establishing an alternative legal basis.

• Account Management: Creating, maintaining, and operating your w7777 account, including processing login sessions, managing your balance, and enabling gameplay.
• KYC & Identity Verification: Verifying your identity and age (21+) prior to processing withdrawals and as required under our licensing obligations.
• Payment Processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer in PKR.
• Customer Support: Responding to your enquiries, complaints, and dispute submissions via live chat and email.
• Fraud & Security: Detecting and preventing fraud, money laundering, account sharing, bonus abuse, and other prohibited conduct.
• Responsible Gaming: Monitoring gameplay patterns to identify problem gambling indicators, administering self-exclusion and deposit limit requests, and providing responsible gaming interventions.
• Legal & Regulatory Compliance: Meeting obligations under anti-money laundering (AML) regulations, our gaming licence conditions, and any applicable court orders or government requests.
• Platform Improvement: Analysing aggregated, anonymised gameplay and usage data to improve the w7777 Platform's functionality, game selection, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and gaming updates to Players who have opted in to receive such communications. You may opt out at any time.

w7777 processes your personal data only where a valid legal basis exists. The primary legal bases on which w7777 relies are as follows:

• Contractual Necessity: Processing required to provide you with the services described in the w7777 Terms & Conditions, including account creation, gameplay, and payment processing.
• Legal Obligation: Processing necessary to comply with our gaming licence conditions, AML obligations, and any applicable regulatory or governmental requirements.
• Legitimate Interests: Processing carried out to pursue w7777's legitimate business interests — including fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, non-essential cookies, and any other purpose for which w7777 has sought and obtained your express consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Where w7777 relies on legitimate interests as its legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental privacy rights. A record of these assessments is maintained internally and is available to relevant supervisory authorities upon request.

w7777 uses cookies and similar tracking technologies to deliver, secure, and improve the w7777 Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies w7777 uses are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Store your preferences, such as language selection, display settings, and responsible gaming tool configurations, to deliver a personalised experience across sessions.
• Analytics Cookies: Collect anonymised data about how Players navigate the Platform — including pages visited, session duration, and error logs — to help us improve performance and content. Activated only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of w7777's marketing campaigns. These are only set with your express consent and can be withdrawn at any time via your account privacy settings.

You may manage your cookie preferences at any time through the cookie settings panel accessible from the w7777 Platform footer. Declining non-essential cookies will not affect your ability to use the core gaming and account management features of the Platform.

w7777 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances, and only to the minimum extent necessary for each purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers require the sharing of transaction-related data to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
• KYC & Identity Verification Providers: Specialist third-party identity verification services process your CNIC, passport, and selfie data solely for the purpose of completing mandatory KYC checks. All such providers are contractually bound to confidentiality and data security obligations consistent with this Policy.
• Fraud Prevention & AML Services: w7777 may share data with specialist fraud detection and anti-money laundering screening services to identify and prevent financial crime on the Platform.
• Regulatory & Law Enforcement Authorities: w7777 will disclose personal data to our licensing authority, relevant government regulators, or law enforcement agencies where legally required to do so, including in connection with AML reporting obligations.
• Game Software Providers: Third-party game developers whose titles are hosted on the w7777 Platform may receive anonymised gameplay data to facilitate game functionality. These providers do not receive personally identifiable information unless strictly necessary for a specific technical integration.
• Professional Advisors: Legal counsel, auditors, and insurers may access relevant personal data in connection with their professional services to w7777, subject to strict confidentiality obligations.

All third parties with whom w7777 shares personal data are required to implement appropriate technical and organisational security measures and to use the data solely for the specified purpose. w7777 does not authorise any third party to use your data for their own independent marketing or commercial purposes.

w7777 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our gaming licence conditions or applicable law. Our standard retention periods are as follows:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements under our licensing framework.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to meet financial regulatory obligations.
• KYC Documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
• Gaming Activity Logs: Retained for three (3) years from the date of each gaming session for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction to support ongoing customer service and formal complaint handling.
• Marketing Consent Records: Retained for the period during which consent is active, plus two (2) years following withdrawal of consent to demonstrate compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Players may request early deletion of their data where no legal retention obligation applies — see Section 9 for details of your data rights.

w7777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• TLS Encryption in Transit: All data transmitted between your device and the w7777 Platform is encrypted using TLS 1.2 or higher, preventing interception by third parties.
• AES-256 Encryption at Rest: Sensitive data fields — including payment details, identity document scans, and authentication credentials — are stored using AES-256 encryption in our secure data centres.
• Access Controls: Personal data is accessible only to w7777 personnel and authorised service providers who require it to perform their duties. Access is governed by role-based permissions and is subject to audit logging.
• Penetration Testing: The w7777 Platform undergoes regular third-party security penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: w7777 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify you and the relevant supervisory authority within the timeframes required under applicable law.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their w7777 accounts to provide an additional layer of protection against unauthorised access.

While w7777 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own account credentials and should notify w7777 immediately if they suspect any unauthorised access to their account.

As a w7777 Player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the w7777 Data Protection team via the customer support channel. We will acknowledge your request within 5 business days and respond fully within 30 days.

• Right of Access: You may request a copy of all personal data w7777 holds about you, along with information about how it is processed and on what legal basis.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your w7777 account at any time.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation applies. Note that certain data must be retained for regulatory compliance periods as described in Section 7.
• Right to Restriction: You may request that w7777 pause processing of your data — without deleting it — while a dispute over its accuracy or the legal basis for processing is resolved.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to w7777, for the purpose of transferring it to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. You may also object to the use of your data for direct marketing purposes, and such requests will be actioned immediately with no further marketing sent.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting customer support. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

w7777 will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation provided.

The w7777 Platform is strictly intended for individuals who are 21 years of age or older. w7777 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory component of our KYC process and is enforced prior to the processing of any withdrawal.

If w7777 becomes aware that personal data has been collected from a minor — whether through a misrepresentation of age during registration or any other means — we will take the following immediate steps:

• Suspend the relevant account pending investigation.
• Void any bets placed, bonuses received, and winnings accumulated during the period the minor had access to the account.
• Delete the minor's personal data from our systems as quickly as possible, subject to any overriding legal retention obligation.
• Return any deposited funds to the payment method from which they originated, subject to identity confirmation of the account holder.

Parents and guardians who believe a minor may have accessed the w7777 Platform using their details or those of another adult are urged to contact w7777 customer support immediately. w7777 takes underage gambling extremely seriously and cooperates fully with any investigation by relevant authorities in this regard.

🔞 w7777 enforces a strict 21+ age policy without exception.

w7777 operates as an international gaming platform and may transfer your personal data to servers, service providers, or processing entities located outside of Pakistan. Such transfers occur only where necessary to deliver the w7777 service, process your payments, or meet our regulatory obligations.

Whenever personal data is transferred internationally, w7777 ensures that appropriate safeguards are in place to protect that data to a standard consistent with the principles set out in this Policy. These safeguards may include:

• Contractual clauses with third-party service providers that impose data protection obligations equivalent to those we apply internally.
• Transfers to jurisdictions that maintain a recognised adequate level of data protection under international standards.
• Technical security measures, including encryption and access controls, that apply regardless of the jurisdiction in which data is processed.

If you have questions about the specific safeguards in place for a particular international data transfer, you may contact our Data Protection team via customer support and we will provide further information to the extent permissible under applicable law.

w7777 reserves the right to update, amend, or replace this Privacy Policy at any time. All changes will be published on this page with a revised "Last Updated" date shown at the top of the document. Players are encouraged to review this Policy periodically to stay informed about how their personal data is being handled.

For material changes to this Policy — particularly those that affect the purposes for which your data is processed or introduce new categories of data sharing — w7777 will endeavour to provide advance notice via email or in-platform notification prior to the change taking effect. Where a material change requires fresh consent, w7777 will seek that consent explicitly through the appropriate channel before proceeding with the new processing activity.

Your continued use of the w7777 Platform after the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should discontinue use of the Platform and contact our support team to request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or w7777's data processing practices, please contact our Data Protection team through one of the following channels:

• Live Chat: Available 24/7 directly on the w7777 Platform. This is the fastest way to reach our team for privacy-related enquiries.
• Email: [email protected] — please mark your subject line clearly as "Privacy Request" or "Data Rights Request" to ensure prompt routing to our Data Protection team.
• Response Times: General privacy enquiries are acknowledged within 5 business days and fully responded to within 30 days. Formal data rights requests are handled within the same 30-day window, extendable by a further 60 days for complex requests with written notice provided.

If you are not satisfied with w7777's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority under our licensing jurisdiction. Details of the applicable authority and escalation procedure will be provided to you in writing upon request.

w7777 takes all privacy complaints seriously and commits to investigating each one thoroughly and in good faith. We aim to resolve the vast majority of data-related concerns at the first point of contact through our customer support team.